Inbound enquiries, quote follow-ups, review requests, appointment reminders, no-show recovery. Automated end to end. Wired to your CRM. Live in 48 hours.
Each automation is pre-built, pre-tested, and pre-wired to your CRM. Turn them on individually or run the full stack.
Every inbound quote request gets a reply within 30 seconds. Routes to AI chat first, then human if needed.
30 secondsThree personalised follow-ups after a quote at 2, 5, and 10 days. Stops automatically when they book.
10-day windowTexts every completed job at T+2 hours. Routes to Google, Yelp, or BBB based on what the customer prefers.
2 hours post-jobWalkthrough confirmations 24 hours and 2 hours before, with a Google Maps link so nobody gets lost.
AutomaticMissed walkthrough? Agent sends a warm re-book message within 15 minutes. Gets the booking back on the calendar.
15 minutesFourteen days after a completed move, asks for a referral with a small thank-you. A quiet, recurring revenue lift.
T+14 daysThree days after a move, asks "everything good?". Catches small issues before they turn into a bad review.
T+3 daysProspects who never booked get a re-engagement sequence 30 and 90 days later. Revives deals you thought were gone.
T+30, T+90Automated content posts on your Google Business Profile ahead of moving season. No daily login required.
QuarterlyEverything routes through one central hub. Triggers in, decisions made, actions out. You see the results in your CRM. You do not touch the plumbing.
Any quote form, Google Business Profile message, or inbound call is captured instantly and pushed to the hub.
The central command centre. Every contact, tag, pipeline stage and conversation lives here. Single source of truth.
Decides which automation fires, when, and to whom. Personalises the message. Escalates to a human when it should.
Customer-facing messages go out. Internal alerts hit your phone. Nothing falls through a crack.
A quote form or enquiry form on your site so we have an entry point.
Your own GoHighLevel sub-account, or we wire to what you already run.
Forty-five minutes to confirm triggers, tone, and the sign-off process.
They are asking about a May 15 Bloomington to Indianapolis move. You are already off the clock.
Coffee in hand. Phone in the other. You check WhatsApp.
One setup call, the access we need, and your automation layer goes live. Every touchpoint handled. You go back to running the moves.
Online Optimisers · Automation Layer · Confidential
Prepared for Soft Touch Moving · 2026