Online Optimisers · AI Chat
Overview What It Handles Live Example Connections Cost
OO · Confidential
Online Optimisers · AI Chat

A salesperson on your website.
24 hours a day.

Qualifies every enquiry. Books walkthroughs straight into your calendar. Takes deposits via Stripe. Hands hot leads to you on WhatsApp. Never takes a day off.

48% of visitors engage with chat
3x more booked walkthroughs
60% less time on repetitive questions
Back to overview ← See it in action ↓
What It Handles

Six jobs. All running at once.

Not a glorified FAQ widget. A working system that qualifies, books, collects, and hands off. Built for the way moving companies actually win jobs.

Capability 01
Qualifies move enquiries

Asks date, bedrooms, origin and destination, packing needs. Scores the lead. Hot leads get fast-tracked.

What happens next
A score of 80+ triggers an instant WhatsApp to you. Lower scores get nurtured in the CRM with a follow-up sequence.
Capability 02
Books walkthroughs

Opens your calendar, shows available slots, books the walkthrough. Sends confirmation to both of you.

What happens next
Calendar event created. Customer gets SMS confirmation. Reminder fires the day before and the morning of.
Capability 03
Answers FAQs instantly

"Do you move pianos?" "Are you insured?" "What areas do you serve?" "How much does a 3 bedroom move cost?" - answered from your own business knowledge.

What happens next
Answered in three seconds. No human needed for the 80% of questions you answer the same way every day.
Capability 04
Takes deposits via Stripe

Accepts a booking deposit directly in chat. Secures the slot. Confirms the move.

What happens next
Card, Apple Pay, or Google Pay inside the chat. Funds land in your Stripe account. Booking locked.
Capability 05
Hands off hot leads

Any lead scoring over 80 fires a WhatsApp to you in real time with the full conversation summary.

What happens next
You see name, move date, origin, destination, and bedrooms at a glance. Tap to call. Tap to reply in chat.
Capability 06
Logs everything to CRM

Every chat lands in GHL or your CRM automatically. Tagged, timestamped, searchable.

What happens next
Nothing falls through. Every conversation is a searchable record. Pull up any lead in two clicks weeks later.
Live Example

A real conversation. 9:14pm on a Tuesday.

One enquiry. Qualified, booked, paid, and handed off in under three minutes. You were asleep.

Soft Touch Moving Assistant
Online
Customer · 9:14pm Tuesday
Hi, looking for a quote for a move in May
AI · 9:14pm
Happy to help. Roughly when in May? And where are you moving from and to?
Customer
May 15 from Bloomington to Indianapolis. 3 bedroom house.
AI
Got it. Do you want us to handle packing too, or just the move itself?
Customer
Packing too please.
AI
Perfect. We can send a team for a walkthrough this week. Thursday at 10am works with our calendar. Does that suit you?
Customer
Yes that works.
AI
Booked. You will get a text confirmation now. We will send walkthrough reminders Wednesday and Thursday morning. To secure your May 15 slot, you can leave a $200 refundable deposit here, or we can collect it at the walkthrough.
Customer
I will pay now.
Stripe payment opened in chat
AI
Great. Card, Apple Pay, or Google Pay, whichever is easiest.
MoveMay 15 · Bloomington to Indianapolis
Deposit$200.00 USD
RefundableYes
VISAMASTERCARDAPPLE PAYG PAY
Pay $200
Payment successful
AI · 9:17pm
Paid. Your walkthrough is Thursday 10am. See you then. I will fire a WhatsApp to the team with your details.
WhatsApp to Soft Touch team
New booking. May 15 Bloomington to Indianapolis. 3BR packing included. Walkthrough Thurs 10am. $200 deposit paid.
While you slept
What got done in 3 minutes
  • 1.Enquiry qualified: date, origin, destination, size, services.
  • 2.Walkthrough booked straight into your calendar.
  • 3.Customer confirmation SMS sent automatically.
  • 4.$200 deposit taken via Stripe in-chat.
  • 5.WhatsApp briefing fired to the team.
  • 6.Full transcript logged to GHL against the contact.
The old way

Contact form submission at 9:14pm. You see it Wednesday morning. You call at 10am. Line busy. You call back at 2pm. They already booked someone else. Repeat, 40 times a month.

What It Connects To

Plugged into your existing stack.

No rip-and-replace. The chat sits on your website and wires into the tools you already use.

GHL
CRM. Every chat logged automatically.
Google Calendar
Live availability, auto-booking.
Stripe
Deposits and full payments in chat.
WhatsApp
Hot lead alerts to you.
Your website
Embedded widget, no coding.
Why This Beats A Contact Form

The contact form is a graveyard.

Most moving companies still run a 2008 enquiry flow: form submission, email ping, manual reply 4 to 24 hours later. Here is what changes.

Contact form AI Chat
Response time4 to 24 hours3 seconds
Qualifies the leadNoYes
Books walkthroughsNoYes
Takes depositsNoYes
Works at 11pm SaturdayNoYes
Answers FAQsNoYes
Effort from youHigh (manual reply)Zero
What It Costs

Simple. No surprises.

Wrapped into the integration build. No per-chat fees, no usage overages, no extra invoices.

Setup fee
Included in Tier 4 Custom Integration
Monthly
Folded into retainer
Usage
No per-chat charges. No overages.

One build. One retainer. One system that earns its keep on the first missed-hour enquiry it saves.

Ready to see it

Put the chat on your site. Watch it book a walkthrough while you sleep.

We wire it to your calendar, your CRM, your Stripe, and your WhatsApp. You go to bed. It starts earning.

See it in action Back to overview ←
Online Optimisers

Online Optimisers · AI Chat for Soft Touch Moving